📱 About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle
products that are fit for purpose, perform as promised and empower them to be their
best. That's why we're building the go-to brand focused squarely on delivering just
that.

We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to making the best products possible.

Over the past 10 years we have focused on pushing the performance of products
and creating engaging content to guide millions of customers to high quality
Mous products rather than making cheap products for Amazons algorithm. All
with the aspiration that we can raise the standards of the industry and provide
people with better products.

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

👨‍💻 About the Role

We're excited to announce an opportunity for a General Manager to be a part of our expanding team in the China! As we grow both steadily and swiftly, we're embarking on numerous new projects. For these ventures, we require a senior leader based in China to provide consistent, on-the-ground leadership across the Production and Quality teams.

Please note that this role will be situated at our office in Dongguan, China, working on-site from Monday-Friday. The normal working hours will be 9am - 6:30pm CST.

👋 About You 

As the China General Manager at Mous, you'll work collaboratively with our New Product Development (NPD) team, Engineering team, Quality team, and Production team. You will report directly to Will Mullen, our Chief Production Officer. This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our projects to successful completion with precision and efficiency.

🔑Key Responsibilities:

• Act as the local HR lead for the China office, supporting recruitment, onboarding, performance management and team development processes in coordination with the global People team.

• Collaborate on setting and meeting the department’s operating budget, including travel and office costs, ensuring efficient and responsible spending.

• Manage general office operations, facilities and key service contracts, ensuring smooth day-to-day function.

• Ensure compliance with local employment laws, health & safety standards and internal company policies.

• Champion internal communication, team culture and engagement within the China office, reinforcing company values, supporting team development and maintaining operational discipline in alignment with global priorities and expectations.

• Directly Line manage Production - Planning and Control team and Quality teams

• Ensure on-time delivery, cost control and product quality from China-based suppliers.

• Act as the escalation point for daily issues, production risk and supplier challenges.

• Monitor and improve KPIs, vendor scorecards and performance tracking.

• Build and maintain strong supplier relationships to drive accountability and continuous improvement.

• Collaborate cross-functionally with global Engineering, Sourcing, and procurement teams
  

✔️How will success be measured?

• The Production and Quality teams in China are high-performing and self-sufficient, with strong morale and minimal intervention needed from the CPO.

• Supplier performance improves year-on-year across lead time, quality and cost metrics.
• China operations are seen as a consistent engine of delivery, with fewer escalations and a proactive culture.

• Improvement in department OKRs (e.g. On-Time Delivery, Quality Metrics, Supplier Scorecards)

• Increased eNPS or team satisfaction scores in the China office

• Escalations reduced; issues resolved faster with fewer dependencies

• Supplier management becomes more structured and performance-focused
  

🤓Skills requirements:

• Hard skills:

• 8+ years working in production/supply chain roles in China, preferably in consumer tech or accessories

• Experience leading multi-functional teams (production, quality, engineering)

• Strong vendor management, contract manufacturing, and negotiation capabilities

• High Level of English and fluent Mandarin

• Advanced understanding of DFM, NPI and quality management systems (ISO, AQL etc.)

• Soft skills:
• Strong leadership presence with the ability to build trust and credibility

• Detail-oriented and execution-driven, with strong problem-solving skills

• Low ego, collaborative and culturally aware

• High emotional intelligence and communication skills

• Comfortable with fast-paced, evolving business environments

🎉🎉 About Our Offer

We work fully on-site in our custom Dongguan office so that we can retain the collaborative and vibrant Mous culture that people love. Here's some more information about working at Mous:

• Long-Term Benefits:

Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.

• Competitive Compensation:

We offer a competitive starting salary that reflects your experience and the value you bring to Mous.

• Dynamic Work Culture:

Mous has fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.

• Growth and Development Opportunities:

At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.

• Professional Development Perks:

Professional growth is a priority at Mous. We run regular 'Mousterclasses' where teams share their expertise across the business.

• Seamless Remote Collaboration:

Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).

🐭 About Our Values
We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

🌈 About Our Commitment
Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.
As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.